What Guests Want to Know

It’s no surprise that location is everything for guests who book a rental online through a website like Trp Donkey. But what was surprising for us was the conundrum this topic created in our recent post. What guests really want. On one hand there’s tenants: they want to know everything about where they’re going to stay—it helps them decide where to book. On the other hand there’s hosts, many of whom naturally want to maintain privacy, especially before a booking is confirmed, and others that want to share every last detail right away.

Is there a way to convey the location details a guest wants without leaving the host feeling over-exposed? We think so. Let this checklist be your guide and everybody wins.

Tips

Provide recommendations early to allow guests to plan accordingly.

Filling in your Guidebook on Trip Donkey is a great way to compile your recommendations, and it makes it easy to grow and repurpose for future guests.

Personality is appreciated—recommend things you actually do yourself and places you like to go. A landlord might provide recommendations based on what they think an average tenant might like, but your tips can be more personalized.

Use the tips above and you’re bound to get great reviews and feedback.

There are a number of things going on in a potential tennats mind before booking a rental like how much the rent is going to be, how safe the neighborhood is, how good the connectivity is, etc. Put your guest at ease by giving them all of the info they’ll need up front instead of making them wait until the last minute. This establishes trust right away and will most likely garner you a great review, and great reviews lead to bookings.